Please remember to order in stock products and pre-order products separately because if they are ordered together, you are agreeing to wait for the pre-ordered products to arrive and have everything shipped together as one combined order.
PLEASE REMEMBER THAT PRE-ORDERED PRODUCTS MAY BE SUBJECT TO DELAYS. ALTHOUGH WE (RETAILERS) ARE GIVEN AN APPROXIMATE RELEASE DATE BY THE MANUFACTURER, DELAYS CAN OCCUR DURING MANUFACTURING / SHIPPING. IF THERE ARE ANY DELAYS, WE SHALL DO OUR BEST TO KEEP THE PRODUCT PAGE UPDATED AS BEST WE CAN!
What is a Pre-Order?
Pre-Ordering is a way to order newly announced products that are due to be released at a later date and is a way to reserve a product for yourself that will shipped to you once the stock arrives so long as full payment has been cleared.
Do we charge for Pre-Ordered products right away?
We charge a 10% deposit of the overall cost of the product to secure an item for yourself. For example if a product costs £10.00 we ask for £1.00 to be paid as a deposit to secure an item for yourself, which shall be deducted from the overall cost of the item once the item is available for shipment. Or you may make payment in full, in which case once the item is in stock the order will be dispatched with no delay.
Pre-Ordering and purchasing In Stock items together:
We recommend that you place separate orders for in stock and pre-order items rather than mixing in stock items and pre-orders or you will have to wait for the full order to be in stock before your order is dispatched, which will be when the pre-ordered items ordered have been released and are in stock.
If you are ordering several pre-ordered items that are released at different times, you are agreeing to wait for all items pre-ordered to be in stock and have them shipped together as one order.
We reserve pre-ordered products on a first come first served basis but occasionally pre-ordered products may be oversold at the suppliers so you may have to wait for back ordered stock and if your order cannot be fulfilled, you will be fully refunded.
The problem with ordering in stock and pre-order items together is you are paying one postage fee for a complete order and if you want the in stock items posted right away, you will have to pay additional shipping costs.
Can I cancel a Pre-Order?
Yes of course, you have a legal right to cancel any order but you must email us at firstname.lastname@example.org and state your name and order number plus the item you wish to cancel.
What happens if a new product is cancelled by the manufacturer?
In the event that a manufacturer decides to cancel a new product that any customer has pre-ordered, we will notify yourself and any funds paid will be fully refunded back to yourself.